Scope of Policy

This Policy describes our personal information practices regarding the following groups of individuals:

• Website visitors
• Individuals interested in franchise opportunities
• Franchise clients
• Prospective customers of franchise clients

Information Collection

We may collect personally identifiable information (“personal information”) that may include, but is not limited to:

• Identifiers, such as name, e-mail address, telephone number and/or any other identifier by which you may be contacted online or offline.
• Personal information categories in the California Customer Records statute, such as financial information, including bank account number, account number, credit card, number, debit card number, or any other financial information, employment history and employment.
• Commercial information, such as the franchise or services you choose.
• Information about your internet activity, such as the equipment you use to access our Site and usage details.
• Professional or employment-related information, such as your job title or type and current or past job history.
• Inferences drawn from other personal information, such as what types of services you may be interested in using.
• Sensitive personal information, such as your username and password to access your account with us.

You may still access and use our Site and services if you choose not to provide us with any of the above information, but some of our Site features and services may not be available to you and may not be as accurate or complete.
 We collect this personal information from you in the following ways:

• You voluntarily provide it to us, for example by filling out forms. 
• We collect it through automated/technical means, for example by observing your interactions with our Site.
• We collect it from publicly available sources, or we obtain it from third party partners.

Information You Provide to us Directly

 This includes information that you provide by signing up for an account through our Site or through forms you submit to us. It also includes records and copies of your correspondence (including email addresses), if you contact us, your responses to surveys that we might ask you to complete for research purposes, details of transactions you carry out through our Site or any of our services, and your search queries on the Site.

Information We Collect Through Automatic Data Collection Technologies

 As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns.  This includes details of your visits to our Site, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website. It also contains information about your computer and internet connection, including your IP address, operating system, and browser type.

 We also log the information generated in the course of using our Site, such as mouse movements, clicks, text entered, how long you spent on a page, where you moved on the page, and other details of your actions on our site through cookies and session replay technologies. This information may be shared with third parties to analyze the data collected on our behalf. These cookies are managed by us and other service providers to inform, optimize, and publish ads based on your prior visits to our Site. You may choose to deactivate cookies through your web browser or you may also opt out on of cookies by clicking the cookiebot circle in the lower left hand of the browser window and withdrawing or changing your consent.

 We may enter contracts with third-party service providers that support our business and provide us with analytics used to support marketing efforts, including information, reports, and analysis about the usage, general location information, and browsing patterns of users of the Site and Services.

The technologies we may use for automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Site.
• Web Beacons. Pages of our the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain Site content and verifying system and server integrity).

Information from Third Parties

 Signal Graphics occasionally sends our customers and the users of the Site announcements and updates, which contain important information about the Site and service offerings, which we believe to be of value to our users. In order to do this, we may enhance or merge the information we collect on the Site with data from third parties for purposes of marketing products or services to users.

How We Use your Information

For the most part, we use, store and process your information to provide you with our services, or to find ways to improve our services. For example, we use information that we collect about you or that you provide to us, as follows:
 All categories of personal information are collected:

• To provide you the services you request, including to provide you with franchise opportunities or to evaluate your ability to maintain a franchise opportunity
• To have and enable both affiliates and non-affiliated third parties to provide additional services to you.
• To operate, maintain and improve the services we provide and create new features and functionality.
• For fraud detection and information security.

Internet activity is also collected:

• To understand and analyze usage trends and preferences of our users across different devices.
• We may also use information collected automatically from you to: (a) personalize our services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you visit the services; (b) pre-fill forms; (c) provide customized advertisements, content, and information across your devices; (d) monitor and analyze the effectiveness of services and third-party marketing activities; (e) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (f) track your entries, submissions, and status in any promotions or other activities.

Identifiers, like your email address or other identifiers are also collected:

• (a) to contact you for administrative purposes such as customer service and (b) to send you promotional materials, offers, and/or messages related to the services and the activities of affiliates and third parties we work with. Generally, you can opt out of receiving promotional communications, through links provided in the messages, or by contacting us directly at help@signalgraphics.com.

SMS Messaging Privacy Policy

• Notwithstanding anything to the contrary in this privacy policy, your consent to receive SMS messages applies solely to us. It does not apply to the activities of any third party. We will not share your mobile number with any third party for their marketing or promotional purposes.
• Signal Graphics collects personal information from you when you interact with our services, including when you sign up, make purchases, or communicate with us via text messages. The types of information we collect may include your name, contact details, payment information, and any other information you voluntarily provide.
  We use this information to provide, maintain, and improve our services, process transactions, communicate with you, and comply with legal obligations. Your information may be shared with trusted third-party service providers solely for the purpose of operating our business and fulfilling our commitments to you. We do not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. 
• Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes, and exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
• You have the right to access, correct, or delete your personal information at any time, and we are committed to handling your data in a secure and transparent manner.

How We Share Your Information

 We may disclose all categories of personal information that we collect, or you provide, as well as information that you provide to us about third parties, as described in this Policy:

• To our subsidiaries and affiliates.
• To other service providers and third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To third parties to market their products or services to you if you have not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them. For more information, see CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION below.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may disclose your information in connection with providing the services and the operation of our business. For example, we may share identifiers, such as name, email, address and other identifying information, with both affiliates and nonaffiliated third-party service providers to verify your identity in connection with your use of certain aspects of the services.
 
 We may share identifiers collected directly from you with both affiliates and nonaffiliated third-party partners or third-party service providers in connection with your use of specific aspects of the services.
 
 We may share internet activity and automatically collected information, such as IP address and clickstream data as well as de-identified information, with advertising partners, research and development partners, and nonaffiliated third-party partners.
 
 We may share your information with third-party service providers to support our internal and business operations. In such cases, service providers may use the information only as necessary to provide the services to us and are contractually required to keep your information confidential and secure. For example:

• For website, application development, hosting, data storage, maintenance, and other services for us.
• For internal marketing, delivery of emails, including promotional, marketing and transactional materials, delivery of other promotional materials, including via postal mailers, SMS and text messaging, and online and social media promotions and advertising.
• For fraud prevention and security purposes.

We may share de-identified and/or aggregate analytics with third-party partners about how users interact with our services, including usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the service.
 
 We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with state and federal laws (such as copyright law), in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement activity.
 
 If you submit a request for information about franchise services or otherwise use our or request our services, you consent to the disclosure of your information to affiliates and third parties in order for us to carry out your request. The collection and use of your information by third parties is subject to each third party’s specific privacy policy and terms of use.
 
 You may, of course, decline to share certain information with us, in which case we may not be able to provide you with some of the features and functionality of the services.
 
 We will not share SMS opt-in consent or phone numbers for SMS purposes with third parties or affiliates for marketing purposes.
 
 We may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets. We may disclose personal information to a third-party during negotiations of, in connection with or as an asset in such a corporate business transaction. Personal information may also be disclosed in the event of insolvency, bankruptcy, or receivership.

Third Party Use of Cookies & Other Tracking Technologies

 Some content or applications, including advertisements, on the Site are served by third parties, including advertisers, ad networks and servers, financial service providers, content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Site. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

  If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION below.

Choices about How We Use & Disclose your Information

 We strive to provide you with choices regarding the information you provide to us and that we collect. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

 Promotional Offers from Us or our Partners; Disclosure of Your Information for Third-Party Advertising. If you do not wish to have your email address/contact information used to promote our own, affiliates or third parties’ products or services or do not want us to share your information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending us an email stating your request to help@signalgraphics.com. If we have sent you a promotional email, you use the “Unsubscribe” link in the email to opt-out of such communications.

 Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by sending us an email stating your request to help@signalgraphics.com. You may opt-out on of advertising online in 2 ways:

  You may decline consent when first entering the site within the cookie banner by hitting 'DENY' or by clicking the cookiebot circle in the lower left hand of the browser window and withdrawing or changing your consent:

These third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from Google by visiting https://adssettings.google.com/authenticated and from members of the Network Advertising Initiative (“NAI”) by visiting the NAI’s website.

 Residents of certain states may have additional personal information rights and choices. Please see the section State Privacy Rights below for more information.

Accessing & Correcting Your Information

  You may send us an email at help@signalgraphics.com to request access to, correct or delete any personal information we may hold, subject to certain exceptions. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

State Privacy Rights

 As residents of certain states, you may have additional rights and choices regarding your personal information as described below.

Right to Know/Access: You may have the right to send us a verifiable request asking that we disclose to you the categories or specific pieces of personal information we have collected, used, disclosed and sold about you.

Right to Request Deletion: You may have the right to request that we delete personal information we have collected from you, subject to certain exceptions.

Right to Correction: You may have the right to request that we correct any inaccurate personal information we may hold about you. We will use commercially reasonable efforts to correct inaccurate personal information, taking into account the nature of the personal information and the purpose for our processing.

Right to Opt-Out of Sale/Sharing/Targeted Advertising: As described above, we use cookies and other tracking technologies to collect and disclose your personal information directly from your browser or device when you visit or interact with our Service or otherwise engage with us online. In some cases, we may upload personal information to certain of these partners for targeted advertising or analytics purposes. This is considered the “sales” or “sharing” of personal information under certain applicable U.S. state privacy laws, including the California Consumer Privacy Act (CCPA).

Right to Appeal: You may have the right to request an appeal of a decision regarding your privacy rights.

Exercise State Privacy Rights: To exercise the rights described above, please submit a request to us by one of the following methods:

• Send an email to help@signalgraphics.com;
• Call us at 1-800-894-7498;
• To opt-out of the sale or sharing of your personal information as those terms are defined under state privacy laws (targeted advertising), you may decline consent when first entering the site within the cookie banner by hitting 'DENY' or by clicking the cookiebot circle in the lower left hand of the browser window and withdrawing or changing your consent.

Verifying Requests: We may need to verify your identity before processing your request. Only you, or someone legally authorized to act on your behalf, may make a request related to your personal information. To designate an authorized agent to make a request on your behalf, please provide us with a power of attorney or other legally binding written document signed by you and identifying your agent. We may also verify the identity of your designated agent.
 
Non-Discrimination: We will not discriminate against you for exercising any of your rights.
 
Sensitive Personal Information: Certain data elements we collect and use to provide the Service may be deemed "sensitive personal information" under the law. These include your username and password to access your account with us. We do not use or disclose such sensitive personal information to “infer” characteristics as defined under applicable law, such as the CCPA, or for any purpose other than that which is necessary to provide the Service (as specified in the CCPA).
 
California’s Shine the Light Law: California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to help@signalgraphics.com.

Co-Branded & Third-Party Websites

We may monitor traffic patterns on the Site and gather broad demographic information for aggregate use to analyze trends and administer the Site to improve its layout and design and to permit Site personalization and streamlining to create the best Site experience we can for our users. To perform analysis permitting such personalization and improvement of site design and user experience, we may employ suitable third parties with whom we share the information necessary to accomplish these objectives. These statistics include no personally identifying information.
 
 Where appropriate, we share aggregated statistical information with our business partners. These statistics include no personally identifying information.
 
 We may provide personal identifying and account information in special cases such as enforcement of our Website Terms and Conditions of Use (“Terms of Use”), or as required by law or legal process to protect and defend the rights and safety of our Site and its users. This includes exchanging information with other companies for purposes of fraud and credit risk reduction.
 
Our Site may also contains links to external Internet sites as well as co-branded sites, which may be operated by an external party and they may have privacy practices that differ from those here at www.signalgraphics.com. A co-branded site is a website, usually operated by a third-party, and displaying that third-party's name along with the Signal Graphics name and logo. When you click on links that take you to such external or co-branded sites, you will be subject to their privacy policies, and we encourage you to become familiar with that party's privacy policies as these may differ from those utilized on our Site. Please note that this privacy statement applies solely to information collected by Signal Graphics on our Site and, while we strongly support the protection of privacy on the Internet, we cannot be responsible for the privacy practices of other websites, uses of the information collected by other websites, or the content of those other websites.

Your Consent & Your Rights

By using our Site, you agree to the terms and conditions set forth in this Privacy Policy and our Terms of Use INCLUDING ALL LIMITATIONS AND DISCLAIMERS PROVISIONS which are an integral part hereof and you consent to the collection and use of this information by Signalgraphics as disclosed in this Privacy Policy. We may revise this Privacy Policy or the Terms of Use at any time by updating these postings. By using this Site, you agree to be bound by any such revisions in effect at the time of use and should therefore periodically visit this page and the Terms of Use page to determine the then current policies applicable to users of the Site.

Security Information & Your Rights

We take appropriate precautions to protect the information of the users of our Site. When users submit sensitive information via the Site, that Information is protected both online and off-line. Only those of our employees who need the information to perform a specific function are granted access to personally identifiable information. Furthermore, our employees are kept up-to-date on our security and privacy practices.

Surveys or Contests

From time-to-time we may request information from the users of the Site via surveys or contests. Participation in these surveys or contests is completely voluntary, and the users of the Site have a choice whether or not to disclose this information. Information requested may include contact information (such as your name, email, telephone number and shipping address) and demographic information (such as ZIP code, age level, etc.). We use such information to notify contest winners, award prizes, and for analyzing the Site traffic to improve the user's experience on the Site.

Children's On-Line Privacy

We do not knowingly collect any personal information from children under the age of 13. If a child under the age of 13 has provided www.signalgraphics.com with personal information, we ask that a parent or guardian contact us immediately and we will delete the information pertaining to the child from our records.

Contact Us

If you have any questions about our privacy practices or if you would like to exercise any rights, you may contact us by e-mailing us at help@signalgraphics.com, calling us at 949-582-6300, or writing to us at:
 
Attn: Webmaster – Privacy Policy
 Signal Graphics, Inc.
 26722 Plaza
 Mission Viejo, CA 92691